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PAYG Classic cut off!! (without warning)

Anonymous
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Has anybody recently been cut off even though used very recently? (no signal, sim unassigned, balance £0 etc.)

 

I managed to get it back and credit re-established after a couple of calls to C/S.

 

What gives?? 

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Dave-O2
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Thanks, @gmarkj 

 

@Bob200 as this is now with complaints our highest point of contact, this may now have to be picked up by this team. So I can take a quick look, please PM me some more details including the mobile number in question.

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madasaf1sh
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@Anonymous 


All depends on when you last topped up and used the sim card, as the terms and conditions do state that you need to do the following 

 

If you don’t top up, or add a Bolt On at least once in any six month period, your mobile will be disconnected and you’ll lose any credit on your account

 

Classic Pay As You Go | Help & Support | O2

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Anonymous
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@madasaf1sh 

 

Thanks for replying.

 

I use the classic  321 sim every month or two to keep it going.

 

There’s a confusion of terms between ‘chargeable activity vs top-up’ every six months.

 

 

 

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MI5
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@Anonymous 

For the classic sim you must make a chargeable call at least once every 6 months.

There is no requirement to top up or add a bolt on with that tariff.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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madasaf1sh
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@Dave-O2 

 

Can you confirm, as the website now says the above that I have posted and what @mi5 is saying about a chargeable call rather than a top up as the T&C's conflict with the published information

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Anonymous
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@MI5 

 

Thanks for reply 

 

Do they make mistakes ?? (Weird why now, last used 24/11/23 chargeable text) 

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MI5
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@Anonymous 

Not a text. I made the word CALL in bold.

ps. The website is also wrong as is not tariff specific.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
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I have asked for clarification, as the t&c's mention chargable call but the webpage now mentions top up, so it could be the last top up date, if it was more than 6 months ago...

 

In typical Mobile Network style either could be true @Anonymous 

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MI5
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100% chargeable call only on the classic tariff regardless of what O2 tell you or want you to believe (they just want you to spend money with them).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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I had the Classic PAYG and made sure I made a chargeable call once every 4/5 months

All was well for 2 years but this year in May I went to make a call and the sim had been disconnected

When I rang up they told me it was disconnected because I hadn't topped up for over 12 months

I lost the number and credit because it had been reclaimed 4 months previously

So it would seem that they are enforcing the top up rule regardless of making the required call

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