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O2 wifi in public places

DrWhat
Level 1: Joiner
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Hello,

 

I am unable to use the 02 public wifi. It just says 'connected' but I am not because no web pages will load. Other people don't seem to have the same problem. I cannot forget the network (it's not presented as an option) and a reboot doesn't help. I am never directed to an 02 sign in page, it just says connected, but I'm not. My phone only has an issue with 02 wifi, it's fine everywhere else.  Any ideas!? It's really frusrating. 

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MI5
Level 94: Supreme
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@DrWhat 

I'd call O2 and ask them to remove your MAC address.

This will refresh your connection the next time you connect to O2 wifi extra.

You may have a previous phone registered too which can sometimes mess things up.

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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