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O2 Impacting my Credit Score

Ahonsi122
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Hi, 

 
I called O2 a few months back because my direct debit had been cancelled following the Virgin Media swap over. O2 reassured me that the direct debit was reinstated, however the Individual I spoke to only reinstated the payment for the phone and not the SIM card.
 
I now got a message from O2 saying the bill is now overdue. Despite O2 saying the direct debit was set up. I had to pay the bill manually to avoid late charges. 
 
However the missed payment is now impacting my credit score. I am seriously considering leaving O2 as the is impacted my credit score which I worked so hard to maintain. 
 
I am unable to speak to anyone on the home about this issue, long waiting times.
 
Can someone please get in touch to help resolve this issue. And explain how I can remove these unfairly late charges levied on my credit score. 
 
If you have any questions, please do not hesitate to contact me. 
 
Kind Regards,
Peter Ahonsi
Message 1 of 10
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MI5
Level 94: Supreme
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@Ahonsi122 

You need to speak to the CFR team.

The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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Nobody from O2 is on here, we can't access accounts

Suggest

Try Credit Files Referal 

The email address is creditfilereferrals@telefonica.com

 

Or you can write or fax them:

 

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 10
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rkee083
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Currently going through similar saga... o2 are saying i am 2 months in arrears which i am not! Have you had any joy with a reply from them? This has completely messed up my mortgage application... i could just die 

Message 4 of 10
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Enlli
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@rkee083 If you want @Ahonsi122 to reply try tagging them as I have done above

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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rkee083
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@Ahonsi122  Currently going through similar saga... o2 are saying i am 2 months in arrears which i am not! Have you had any joy with a reply from them? This has completely messed up my mortgage application... i could just die 

Message 6 of 10
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Hollie2320
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Hi Peter, Any updates on this? we have the same problem! would really appreciate any advice! 

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madasaf1sh
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@Hollie2320 

 

Best thing to do is open your own thread and to not cross post everywhere...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 8 of 10
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Hollie2320
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ok will do thanks for your help!  

Message 9 of 10
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Oxonian
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