cancel
Showing results for 
Search instead for 
Did you mean: 

Number to o2

Jasper
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I brought my number to o2 now when I try to manage my account, security text is sent too my old number so I do not receive it told them several times but noting happens. So I can not get in to my account to manage my details

Message 1 of 19
3,644 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Call customer services and get them to reset your account.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 19
2,875 Views
18 REPLIES 18

Anonymous
Not applicable

Hi

 

When you say your old number, do you mean the number that came with the SIM?

 

Did you register with My O2 prior to the transfer?

 

What happens if you try a reset using your e-mail?

Message 2 of 19
2,879 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Call customer services and get them to reset your account.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 19
2,876 Views

Jasper
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Had a o2 number and brought my number to o2 from 3 network to keep, but keep getting text sent to old o2 number ( security text ) that dos'nt work reported and they are working on it. Then I can manage my deails.

Message 4 of 19
2,832 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
If done as advertised you’ll need to wait for o2 to fix it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 19
2,828 Views

Jasper
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I will wait

Message 6 of 19
2,821 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Keep chasing customer service if it's taking too long.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 19
2,817 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Jasper, please let us know how you're getting on with this slight_smile Did you make any progress since you last posted?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 19
2,795 Views

Jasper
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Manage my details " security text " is still being sent to wrong number that dos'nt work. Every thing works but that.  Thanks for answering. Have a nice day. Jasper

Message 9 of 19
2,785 Views

Cleoriff
Level 94: Supreme
  • 122356 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Did you ask O2 to reset your account @Jasper

Veritas Numquam Perit

Girl in a jacket
Message 10 of 19
2,783 Views