Number Move -- Time Window Missed (Twice)

[RichardLA]

Hi.

I don't know if anyone can help me, I requested my number to be moved on Tuesday @ 11am. The number still has not moved and my old contract (with Three) is still activate and the sim is still working as well. Any suggestions as I need the new sim to be activate before Wednesday Next as I'm away for a few days.

The to rule out a few things, both sims are in my phone (it's a dual sim). Both sims are working correctly it's just the number port which seems to be delayed. I've moved numbers before but this is by far the worse I've seen as their been no communication from o2, all the get from Three is contacts renewal requests, when their asked on the status of the move. The o2 Sim was activated before I requested the number move, if that helps anything.

I don't know if I've missed something. Any help is appreciated. 

[MI5 · Accepted solution]

@RichardLA 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks