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Non reflecting top up

Queen
Level 1: Joiner
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Registered:
First I changed my tariff from 10pounds bundle to 20pounds international bundle,then I was as asked to top up in other to activate my new tariff,I top up (20pounds) but only saw 10pounds in my account balance (I received a debit alert and the number sent to was mine).. am confused
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MI5
Level 94: Supreme
  • 128347 Posts
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Registered:

@Queen 

Sounds like your tariff change didn't register.

Call 4445 and they will sort you out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128347 Posts
  • 614 Topics
  • 22586 Solutions
Registered:

@Queen 

Sounds like your tariff change didn't register.

Call 4445 and they will sort you out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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