25-03-2024 20:07 - edited 25-03-2024 20:28
25-03-2024 20:07 - edited 25-03-2024 20:28
Never had any issues sending a text or calling out to a landline or to another mobile until Jan this year.
From Nokia
I can text my Samsung
I can call my Samsung
From Samsung
I cannot text my Nokia
(error msg on Samsung = trouble sending, check options)
(Click on "check options" it has 2 options (1) re-send (2) delete
I can call my Nokia
Where is the issue/problem? Nokia or Samsung
EDIT:
From my husbands Samsung
I can call my Nokia
I can text my Nokia
Thanks
-cindy
Solved! Go to Solution.
on 26-03-2024 09:21
Which Samsung do you have @foo_cindy ?
It might be related to Android now using RCS for messaging - not sure if that would work correctly going to an old Nokia.
You would need to go into the messaging app on your phone and turn off the RCS option so it only uses SMS.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 25-03-2024 20:33
on 25-03-2024 20:33
The Samsung, as you text from every other device..
Might be worth doing a network reset on the Samsung, also have a look at this guide Guide: Text Message Tips (not sent or received)
on 25-03-2024 21:16
on 25-03-2024 21:16
Do you think it's got to do with my Nokia phone 2769 flip phone, 1st generation, release 2007, with icon symbol = E (2G?) is on 2G and my Samsung which cannot send the text to Nokia is on 5G/4G
My Samsung can call and text all other phones (much newer than Nokia) except Nokia
My husband's old Samsung (Samsung Galaxy Ace 3, rel 2013) )which can call and text to my Nokia is an Android 4.2.2 on auto select 4G/3G/2G
My husband's Samsung (on vodafone) received this message--- Important information: this is to confirm that we've now switched off our 3G network across the UK. You can still use our 4G network for data, but as your calls and texts connect through our 3G network, these will now switch to 2G. For a better connection you'll need to upgrade to a 4G compatible phone. To see your options, please visit www.vodafone.co.uk/3G-switch-off or call us on 191.
on 26-03-2024 09:21
Which Samsung do you have @foo_cindy ?
It might be related to Android now using RCS for messaging - not sure if that would work correctly going to an old Nokia.
You would need to go into the messaging app on your phone and turn off the RCS option so it only uses SMS.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-03-2024 11:44
on 26-03-2024 11:44
Samsung A50, release 2018 2019 I think. I will check up on the RCS messaging