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No service

Anonymous
Not applicable
No matter how many times I take my sim out and restart my phone I’m still no getting any service?
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Cleoriff
Level 94: Supreme
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Hi @Anonymous You may have a mast down in your area. Check here https://status.o2.co.uk/

Also have a look through this thread and see if it helps https://community.o2.co.uk/t5/How-to-guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Veritas Numquam Perit

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Cleoriff
Level 94: Supreme
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Registered:

Hi @Anonymous You may have a mast down in your area. Check here https://status.o2.co.uk/

Also have a look through this thread and see if it helps https://community.o2.co.uk/t5/How-to-guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

Veritas Numquam Perit

Girl in a jacket
Message 2 of 6
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Anonymous
Not applicable
If it’s still faulty then you may need to pop into an o2 shop & get a new SIM card.
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Cleoriff
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If it's a new sim it may need activating @Anonymous

https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim

 

Veritas Numquam Perit

Girl in a jacket
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MI5
Level 94: Supreme
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@Anonymous wrote:
No matter how many times I take my sim out and restart my phone I’m still no getting any service?

Hi @Anonymous

We are not customer services and cannot see your account details.

In order for us to advise we need as much info as possible please.

Is the fault a sudden one?

Does it effect other people near you on O2?

Have you changed or upgraded your phone?

etc, etc......

Anything you can tell us will help us to help you and welcome to the forum too Smiley Very Happy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
Community Manager
Community Manager
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Hey @Anonymous how are you getting on with your network service issue? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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