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No service and seemingly no O2 account

Des
Level 1: Joiner
  • 2 Posts
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Registered:

Hi,

 

It appears I have had no service, poss since an "unknown" call (I did not make) earlier today.

Moreover O2 , has my name and email, but states I do not have any services with them.

When I try to access further help, the access code is set to an obscure mobile.

I feel my number / account has been hijacked.

Help and advice please

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jonsie
Level 94: Supreme
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Des
Level 1: Joiner
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  • 0 Solutions
Registered:

Thanks Jonsie, eventually spoke to someone, who took the call on behalf of the correct dept. which reopens Monday.

 

Btw. Could it be I have just run out of credit? Being a light user only just got thro' my first £10. And maybe coincidentally the call got cut off. But would have thought some marketing option to spend more- even tho prices up almost 10 fold! 

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