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ac2
Level 1: Joiner
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on ‎16-09-2020 07:38

on ‎16-09-2020 07:38

Hey so I needed some help, I have 6 GB of data but it doesn’t work, and all the network/ status checkers say the internet is fine. Please help.
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MI5
Level 94: Supreme
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on ‎16-09-2020 08:10

on ‎16-09-2020 08:10

@ac2 

Firsty try rebooting your phone, then check data is turned on in mobie settings and finally reset your network settings.

If none of that helps, let us know and we can get your account looked at.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146026 Posts
  • 636 Topics
  • 28091 Solutions
Registered:

on ‎16-09-2020 08:10

on ‎16-09-2020 08:10

@ac2 

Firsty try rebooting your phone, then check data is turned on in mobie settings and finally reset your network settings.

If none of that helps, let us know and we can get your account looked at.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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LukasB
Former Staff
In response to MI5
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on ‎21-09-2020 16:05

on ‎21-09-2020 16:05

Hey @ac2 just checking on you. Has any of the tips worked for you or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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ac2alt
Level 1: Joiner
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on ‎22-09-2020 07:24

on ‎22-09-2020 07:24

Hey, no they haven’t but I’ve now switched to EE. Thank you.
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