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New phone

Lorraine11
Level 1: Joiner
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on ‎14-09-2020 19:03

on ‎14-09-2020 19:03

I've just received an email confirmation with an order number I had cancelled a few hours ago as I had paid by wrong card. This was cancelled and I downloaded the new order with correct card details with a completely different number - what should I do? Why did O2 not use the new order number?
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MI5
Level 94: Supreme
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on ‎14-09-2020 19:09

on ‎14-09-2020 19:09

@Lorraine11 

You'lll need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support 

Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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