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New PAYG sim won’t top up

SueP
Level 1: Joiner
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I am finding it impossible to top up my new Big Bundle PAYG sim either online or through the O2 app. I got one message saying it was not a PAYG number which is daft as I have just ordered it! Any help gratefully received as the phone is for my Dad to keep in touch during lockdown.
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Cleoriff
Level 94: Supreme
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@SueP 

All ways to top up are here

Guide How to Top Up (PAYG) 

*The Game Is On*

Girl in a jacket
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SueP
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I have tried all of those ways numerous times and none will work. Getting to the point where I’m about to give up on O2 altogether.
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Cleoriff
Level 94: Supreme
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@SueP 

Sorry but there must be somethiing wrong with the system then which is no surprise to me.

Customer services are closed today but open again tomorrow at 10am

Guide: How to find help & contact O2 

 

*The Game Is On*

Girl in a jacket
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gmarkj
Level 55: Good Authority
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The first top up needs to be a voucher, as explained in the guide @SueP

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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