Some things to try:
* Make sure data roaming and mobile data is turned on in your phone's settings.
* Manually search for another network
* If you have an iPhone change your data APN to "mobile.o2.co.uk"
* Try toggling Airplane mode on/off (it often helps kickstart things)
* Drop down to 3G and see if that helps.
* Contact O2 to see if there are any roaming bars on the account
Or call 0800 032 1402 via Skype over Wifi.Guide: A Guide to Skype
Veritas Numquam Perit
Hi, similar problem:
My wife and I are in Spain and cannot make calls or texts - data service is working fine.
Both Phones were working perfectly in the UK and both worked perfectly last year in France
There seem to be several people with the same issue and all get the list above - I haven't been able to find any responses which say that people had success with those steps, can anyone here help with this?
Data and roaming settings are correct
Phone will find other networks but will not connect - only connects to the one selected automatically - Moviestar
Airplane mode on/off makes no difference
Moving to 3G made no difference.
Going through a labyrinthine IVR process got me through to O2 customers service who were able to send me a text and asked me to remove the SIM card and then replace it while they "refreshed" the SIM and then they would call me back. Made no difference and they never called back.
They did say there was no bar on my SIM.
Can anyone help?
Have you got 4G calling active on your phone? Some countries (Like Italy) have turned off 3G and calls only work with 4G calling. I'm not sure if Spain has done the same but it would be the next thing to try.
O2 need to activate 4G calling and you can call them on this free number
|From abroad||+44 7860 980 202||Free†|
Veritas Numquam Perit
Thanks for responding. The phone is set to use the highest protocol available - it will use 5g if present, then 4g, then 3g.
Both my Android phone and my wife's iphone are 5g capable and both are showing 5g connection. This is the strange thing to me - the internet is working fine, nice and fast, it's just calls and texts which are not working at all.
I can try calling O2 again I guess, using Skype, but it would be nice to spend my time being a tourist rather than working on tech issues! As this issue has been raised several times before I was hoping someone would have found a solution.
Cheers, happy to have ant more ideas.
I tried contacting O2 through Messenger and di succedd in getting a response - exchanging numerous messages across 7 weeks in Spain but ultimately without success. One two occasions they did fix the issue only to have it return overnight and no-one was able to replicate the fix. Following thier suggestion I raised a compaint - response within 7 days was indicated but nothing so far.
I see you did not answer the question is 4G Calling enabled on your phones (it may beccalled VoLTE in your menu) It's not a question if you can get 4G or 5G, it is a different thing. Without 4G Calling the phone will drop to 3G to make or receive a call. It is that 3G which is being closed down. Orange is still a safe bet as they still have a year to run before closure.
Here are my setting. You see one network calls it 4G Calling the other Volte. Whatever you get that slided has to be on
If you don't see the slider then it is not switched on in your account