Solved: My bundle

MA566 · ‎23-10-2021

Hello

yesterday when the time to top up I change my bundle from 10 to 15£ and I received a conformation email then I top up £15 but they take only £10 after few minutes they showed I have to top up again because I don’t have balance to get £15 bundle?!!!

MI5 · ‎23-10-2021

@MA566

You need to speak to o2 about this on 4445 or these numbers from another phone Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎23-10-2021

@MA566

You need to speak to o2 about this on 4445 or these numbers from another phone Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

My bundle

Money taken yet phone not topped up!

wifi calling

Cancel my rolling plan

Pay g transfer to pay m

Change providers with same number