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Loyalty Reward Not Received

Rewards
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I recently requested a £10 iTunes voucher as part of my loyalty reward with o2. I requested this on the 7th of July 2018, but have so far not received it as of the 6th of August as I write this. Does anyone know how I can contact someone somewhere to resolve this issue?

Thanks.
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Cleoriff
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Hi @Rewards

You could contact customer services https://www.o2.co.uk/contactus

and ask them where it is?

Veritas Numquam Perit

Girl in a jacket
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MI5
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I would contact whoever it was who offered it to you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
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Hey @Rewards please do let us know if you've made any progress with this - were you able to contact customer service ok in the end and sort this out?

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Rewards
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Hi Marjo,

I contacted some sort of customer service, but I was told to call 313 to get it sorted out. I rang 313 and just got an automated service, so I haven’t got any further with this. Still no iTunes voucher. I really don’t know where to turn or what to do. Can you help?
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Marjo
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Hey @Rewards sorry to hear that, any progress since or still stuck? I'll drop you a quick PM today just in case to get a few additional details to see if we can help on our end if you haven't made any progress yet! slight_smile

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Rewards
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Hi Marjo,

I’m still stuck unfortunately. I will await your PM.

Matthew.
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Marjo
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@Rewards wrote:
Hi Marjo,

I’m still stuck unfortunately. I will await your PM.

Matthew.

Thanks for the update. I've dropped you a PM. slight_smile

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Bryony
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Hi I'm having the same issue now. I know it's nearly two years on but did this ever get resolved? I haven't been able to figure out how to contact anyone at this time because the call centres are all basically down.
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