cancel
Showing results for 
Search instead for 
Did you mean: 

Loyalty Reward Not Received

Rewards
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I recently requested a £10 iTunes voucher as part of my loyalty reward with o2. I requested this on the 7th of July 2018, but have so far not received it as of the 6th of August as I write this. Does anyone know how I can contact someone somewhere to resolve this issue?

Thanks.
Message 1 of 9
1,951 Views
8 REPLIES 8

Cleoriff
Level 94: Supreme
  • 106323 Posts
  • 790 Topics
  • 5483 Solutions
Registered:

Hi @Rewards

You could contact customer services https://www.o2.co.uk/contactus

and ask them where it is?

*The Game Is On*

Girl in a jacket
Message 2 of 9
1,948 Views

MI5
Level 94: Supreme
  • 122211 Posts
  • 609 Topics
  • 18979 Solutions
Registered:
I would contact whoever it was who offered it to you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 9
1,940 Views

Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey @Rewards please do let us know if you've made any progress with this - were you able to contact customer service ok in the end and sort this out?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 9
1,861 Views

Rewards
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi Marjo,

I contacted some sort of customer service, but I was told to call 313 to get it sorted out. I rang 313 and just got an automated service, so I haven’t got any further with this. Still no iTunes voucher. I really don’t know where to turn or what to do. Can you help?
Message 5 of 9
1,851 Views

Marjo
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey @Rewards sorry to hear that, any progress since or still stuck? I'll drop you a quick PM today just in case to get a few additional details to see if we can help on our end if you haven't made any progress yet! slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 9
1,832 Views

Rewards
Level 1: Joiner
  • 3 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi Marjo,

I’m still stuck unfortunately. I will await your PM.

Matthew.
Message 7 of 9
1,829 Views

Marjo
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

@Rewards wrote:
Hi Marjo,

I’m still stuck unfortunately. I will await your PM.

Matthew.

Thanks for the update. I've dropped you a PM. slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 9
1,823 Views

Bryony
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi I'm having the same issue now. I know it's nearly two years on but did this ever get resolved? I haven't been able to figure out how to contact anyone at this time because the call centres are all basically down.
Message 9 of 9
677 Views