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Lost phone can I sim swap?

Clare86
Level 1: Joiner
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My grandfather has lost his phone, I have a SIM card he can pop into a old phone but how do I sim swap when I don't have the original phone to receive the text or how do I order a replacement SIM? Thanks
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MI5
Level 94: Supreme
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@Clare86 

You need to report the SIM as lost and O2 will send a new one Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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