Late tariff change on my o2 account.

[Nath0_h]

Looking for an o2 advisor to help me. I changed my tariff and then topped up because the tariff change did not happen automatically. This has however removed my top up completely... I would like to know why O2 think it is acceptable to take £10 after I paid for it , very angry considering moving service providers. Could u please help me get this sorted so I can have some clarification on my end please ❤️

[Bambino · Accepted solution]

@Nath0_h This is not O2. This is a customer community. The number for Pay & Go customer service is 4445.

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

[gmarkj]

The tariff change would have happened at your next renewal @Nath0_h.

If you wanted it to happen immediately you need to speak to customer services.

I would guess the top up was used for the "old" tariff/bundle.