cancel
Showing results for 
Search instead for 
Did you mean: 

Keeping my number after going from payg to sim monthly

Keekers77
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi ive just ordered a new sim on contract on o2 I previously have a payg 02 in my phone at the moment is it easy to keep my own number thanks

Message 1 of 2
307 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 110848 Posts
  • 799 Topics
  • 6392 Solutions
Registered:

Hi @Keekers77 

Yes it is easy to keep your number

This is the process.

 

Switching your number from Pay As You Go to Pay Monthly

Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

 

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
304 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 110848 Posts
  • 799 Topics
  • 6392 Solutions
Registered:

Hi @Keekers77 

Yes it is easy to keep your number

This is the process.

 

Switching your number from Pay As You Go to Pay Monthly

Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

 

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

 

*The Game Is On*

Girl in a jacket
Message 2 of 2
305 Views