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Keep your mobile number form, not clear?

Robert_P
Level 1: Joiner
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Hi I have 2 x 'Pay As you Go' phones on O2, an old iPhone 4s and a new Samsung Galaxy A51,

The iPhone has the number that I want to Keep, The Samsung is the phone that I want the number moving to.

on the 'Keep your mobile number' form there is a box 'What kind of phone do you have?*'

which phone do they mean?

the old phone or the new phone?

 

many thanks

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MI5
Level 94: Supreme
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@Robert_P 

If you are moving a number O2 to O2 you either just swap sim cards or call customer service to migrate one number to the other.

There is no form that will work to do this.

Numbers to call here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127410 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Robert_P 

If you are moving a number O2 to O2 you either just swap sim cards or call customer service to migrate one number to the other.

There is no form that will work to do this.

Numbers to call here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Robert_P
Level 1: Joiner
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Wow that was quick! thank you so much

have a good day

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MI5
Level 94: Supreme
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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