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Initial top up on Big Bundle sim

OliB
Level 1: Joiner
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Hi, I have just got a Big Bundle sim, have tried to top up online and through the phone but it’s not working. Has anyone else had this problem or know what to do?

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MI5
Level 94: Supreme
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Hi @OliB

Your first topup needs to be done with a voucher from your local newsagent or supermarket etc.

See guide here for topping up too.

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128213 Posts
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  • 22518 Solutions
Registered:

Hi @OliB

Your first topup needs to be done with a voucher from your local newsagent or supermarket etc.

See guide here for topping up too.

https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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OliB
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Oh! Thank you, much appreciated 🙂

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MI5
Level 94: Supreme
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No worries mate wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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