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In credit with Pay as you go

KatMaxie
Level 1: Joiner
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Hi I can’t seem to find help with Pay as you go direct debits that are just accruing financial credit. I pay £15 a month by direct debit to pay my £15 bundle but I am actually £30 in credit after this months is taken. I could do with the money! How do I get it back?

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MI5
Level 94: Supreme
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@KatMaxie 

There are no refunds on PAYG.

You need to cancel your auto top up and use the credit for the next 2 months bundles.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127409 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@KatMaxie 

There are no refunds on PAYG.

You need to cancel your auto top up and use the credit for the next 2 months bundles.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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KatMaxie
Level 1: Joiner
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Thank you! 

Message 3 of 4
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MI5
Level 94: Supreme
  • 127409 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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