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I’ve topped up my mobile broadband but entered the wrong mobile number

RandomUsername1
Level 1: Joiner
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I’ve topped up your mobile broadband with the eromg number entered. It’s one digit out. Must have done it wrong at some point and my phones saved  the number incorrectly now I’ve topped it up twice and it’s sitting where I can’t use it, how do I change it to get my money back? 

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madasaf1sh
Level 76: Forum Legend
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@RandomUsername1 

 

You might not be able to as the credit will have been applied to the number and used.

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they might be able to help, buy don't hold much hope.

 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
  • 10200 Posts
  • 55 Topics
  • 3012 Solutions
Registered:

@RandomUsername1 

 

You might not be able to as the credit will have been applied to the number and used.

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they might be able to help, buy don't hold much hope.

 

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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