I stopped receiving texts in Europe - Pay & Go Tar...

NickyMU · ‎03-02-2022

Hello,

I stopped all of a sudden receiving text messages while in Europe. I'm on Pay & Go Tariff, I have Monthly Bolt International Travel - no changes were made from my end, but all of a sudden I can't get anymore messages. I've tried to contact O2 Customer Service, but they referred me to O2 Community Help!!!

MI5 · ‎03-02-2022

@NickyMU

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - Remove and replace your sim card.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

lewys-gp · ‎04-02-2022

Hi, @NickyMU. Did any of the advice above help, please 😊? Thanks.

Community Manager for the O2 Community 🙂

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