Solved: Re: How to top up without UK bank account

David_365 · ‎18-02-2022

Please advise how to do this?

MI5 · ‎18-02-2022

You need to use a third party top up service as described in the guide here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎18-02-2022

@David_365

You need to use a third party top up service as described in the guide here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

David_365 · ‎18-02-2022

Many thanks. I added 20.00 using the App that you suggested. I managed the top up and then GBP10.00 was immediately deducted from the 20.00 top up, any idea why. It is impossible to get any service from 02, I am a new customer and the service is just awful.

MI5 · ‎18-02-2022

@David_365

Credit is used to buy allowances automatically.

How it works explained here https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

David_365 · ‎18-02-2022

Thank you. You'll forgive my ignorance, but I have just returned to the UK after many years overseas and I am trying to figure out how things work....So, for clarity, O2 have debited the account for a 10.00 big bundle, and I have a 10.00 credit remaining against the account.?

MI5 · ‎18-02-2022

@David_365

Yes, exactly that 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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How to top up without UK bank account

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