How to get an invoice for PAYG phone

[scotsman02]

Hi all,

I ordered and received a PAYG phone through the O2 online shop.

However, when I received the order there was no invoice attached in the parcel. I also didn't receive the invoice via email with the order confirmation and it is not retrievable from the myO2 account.

I phoned O2 customer service via 4445, but they haven't sent me an invoice either.

How can I get the VAT invoice?

Many thanks.

[Bambino]

@O2Waqas or @O2Emma can you please assist @scotsman02?

[jonsie]

You need to keep trying customer service

Numbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Have you chexked in recent orders in My O @scotsman02 ?

[O2Waqas]

@Bambino thank you for the tag,

@scotsman02 I will send you a private message so we can look into this for you,

Thanks 

Waqas

[scotsman02]

Many thanks for your suggestion.

[scotsman02]

Many thanks for posting the instructions. Didn't get me a VAT receipt, but I got at least a confirmation letter.