Helping my mum swap sim

[Will_B71]

Hi 

my mum has the oldest phone I’ve ever seen. It’s 15 years old and isn’t smart. Literally can only do texts and calls.

so I’ve an iPhone 7 she can have, but how can I arrange a new sim for her so she keeps her number, and can activate the iPhone? 

she tops up the phone in the post office so I guess it’s a pay as you go.

thank you.

(ps she’s not going to be able to arrange this herself , so I need to do it for her!)

[madasaf1sh · Accepted solution]

@Will_B71 

You need to call 4445 from your mums phone and request a replacement sim, and then follow the instructions to do a sim swap

[MI5]

@Will_B71 

How old is your Mum's sim?

It may be a triple which you can just push out the middle if not too old.