Solved: Help getting balance back

Ann1710 · ‎15-12-2023

I am new to O2 how can I get my balance back when I have paid too much

MI5 · ‎15-12-2023

short answer is you can't, sorry.

No refunds on PAYG. Extra money is a credit to be used for renewing your bundle or out of allowance use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎15-12-2023

@Ann1710

short answer is you can't, sorry.

No refunds on PAYG. Extra money is a credit to be used for renewing your bundle or out of allowance use.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Help getting balance back

iPhone on pay and go - use in USA

Has the real PAYG disappeared from O2?

£5 free credit

Roam in Europe

Lost Phone