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Having unlimited PAYG minutes, but says top-up for a UK call

I-Man
Level 1: Joiner
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on ‎30-04-2024 17:27

on ‎30-04-2024 17:27

I have the below plan activated:

—-

Your Tariff

£10 data Big Bundle

8GB of data, unlimited minutes and unlimited texts for £10 a month. Includes data rollover of up to 8GB a month.

—-

When calling to a UK mobile, it says I need to top-up. So, were are the unlimited minutes?

 

Call

From: 075 (O2)

To: 074 (Three)

 

My balance is 0GBP.

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Bambino
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on ‎30-04-2024 17:40

on ‎30-04-2024 17:40

@I-Man The Pay & Go customer service number is 4445. 

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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on ‎30-04-2024 18:06

on ‎30-04-2024 18:06

@I-Man 

074 numbers could be a Jersey, Guernsey or IOM number, in which case, are not included.

https://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges/jersey-guernsey-and-isle-of-...

Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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