Solved: HELP

Muppet · ‎15-04-2022

I'm nearly 80, and have only used a smart phone for the past 3 years. My son set it up for me and I have paid monthly for a £10 or £5 big bundle.

During April I have had to top up 4 x £10, following my phone ceasing to work as it had run out of cash. Why is this happening, and how to I set it right?

Bambino · ‎15-04-2022

@Muppet Best thing for you to do is speak to customer service. Call 4445 from your mobile. Hopefully they will be able to help you.

I DO NOT WORK FOR O2

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Bambino · ‎15-04-2022

@Muppet Best thing for you to do is speak to customer service. Call 4445 from your mobile. Hopefully they will be able to help you.

I DO NOT WORK FOR O2

MI5 · ‎15-04-2022

@Muppet

Bundles last for 30 days so you cannot run out of cash 4 times during the month.

You would at least have still had unlimited calls and texts even if you had used all your data.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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