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Free10

Iecmc
Level 1: Joiner
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Hi, I have recently ordered and received new sims for my family. At the end of last week I recieved my new O2 SIM in the post and attempted to redeem the free credit offer. I topped up my account with £10 and text FREE10 to 21500 to receive my bonus extra £10 credit.

I recieved the automated reply "It looks like this offer isn't for you." Despite the offer being on the page I signed up for the sim etc.

Can anyone help direct me as to who I should contact in regards to this, as the live chat on the app is currently unavailable. Thanks.
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MI5
Level 94: Supreme
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@Iecmc 

Call customer service.

Numbers to try here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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