Hi O2, I really need some data allowance because I am in a local lockdown and I cannot afford any money now. I am on O2 Pay as you go. I am wondering if it will be possible for yous to help me with this situation with some data allowance or credit? I do not have WIFI so I really depend on O2.Please please add some data. I really look foward to hearing back from O2 UK.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
Or advice from an O2 Guru regarding a way to get through:
If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.