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First time top up failed

Denisa98
Level 1: Joiner
  • 1 Posts
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Hi! 

 

I tried to top up my phone number for the first time after I switched to o2 from another network, but I can't. After I entered all my details, it s says I can't top up, to try another card or contact my bank. I tried another card, still not working, I start to be *bleep* off so much. I called to them and they said they have a problem to try later on. The thing is that I press on auto top up, and there they took from my bank account £16, but it doesn't show in my o2 balance. 

Anybody has any idea what is going on and how I can fix this problem?

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Enlli
Level 65: Ultra-cool
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First top up do by Voucher and then you should be OK

Guide How to Top Up (PAYG) 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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