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FAQs: Pay As You Go

Marjo
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Hi all, welcome to the Pay as You Go board! Wave

If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers.

Please remember: if your query requires O2 to check any of your personal details on their system, then the community probably can't help as this forum consists of O2 customers who like to help each other out with general queries. Have you tried checking in My O2 in case you find anwers there regarding your account?

 

Check out the below info created by our community members to help with frequently asked questions on Pay as You Go:

 

Account, payments and leaving O2:

Network coverage, International, Roaming:

Other questions:

 

 

Get involved, and thank you: if you feel inspired and have any ideas on new help content to add to the above list, or if you'd like to create your own how-to guide, let us know! Thanks everyone who have already contributed on the above list - it is much appreciated.

Thanks!

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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MercedesS
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Thanks thumbsup

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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jonsie
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Good to see PAYG and Pay Monthly split at long last, it's taken a few years but hallelujah! ☺

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pgn
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So many differences between PAYG and Contract/PayMonthly, I am surprised that conjoined category was ever put up here in the first place, @jonsie.

 

Still, all fixed now, eh? thumbsup

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MI5
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You could have waxed lyrical about that a few years ago if you were here then..............
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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Wasn't it Leonard in his wisdom who wouldn't be persuaded by us wise men?

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MI5
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Quite likely. It was a good few years ago.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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At least it should rid us of the age old question...are you on contract or payg? Errmmm yes....hopefully Confused

*The Game Is On*

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pgn
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You'd like to think so, @Cleoriff - but at least moderators have a box in which to put the queries when they appear in the worng place.

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jonsie
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People will still post in the wrong sections such is human nature but it will still make a big difference. 

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