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Direct Debit

Susielouv
Level 1: Joiner
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on ‎20-04-2020 10:13

on ‎20-04-2020 10:13

I've completed and signed a direct debit form and posted on 21st January 2020. This has still not been set up on my account as at 20th April. Who can I speak to about this?

thanks Sue

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gmarkj
Level 66: Unequalled
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on ‎20-04-2020 10:47

on ‎20-04-2020 10:47

Customer services are the only ones that can help.
Lots of numbers and ways to call in the link below.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
Level 94: Supreme
In response to gmarkj
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on ‎20-04-2020 10:54

on ‎20-04-2020 10:54

@Susielouv 

I had my doubts about using the form. Particularly now.

Contact o2 via any number in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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jonsie
Level 94: Supreme
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on ‎20-04-2020 11:31

on ‎20-04-2020 11:31

I don't think there is anyone to pick up online forms. Far better to call @Susielouv 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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