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Data in Europe

Anonymous
Not applicable

I have an iphone 6. I have been abroad to Germany, for 3 days and Spain for 1. each time I do not have an data. I know it says 'UK data use will be updated within 30 minutes. Data used in our Europe Zone may take up to 24 hours. Minutes and texts in the UK and our Europe Zone usually update within 24 hours but international calls may take longer.' But evenafter 3 days I had nothing. 

Does this mean I have to wait for 24 hours before I can use data abroad?

I also have been told that 4G does not work abroad and to turn it off.

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MI5
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Firstly, 4g should work in Germany and also possibly in Spain.
Your problem is most likely the wrong data package on your account.
Go into your network settings and change your apn to “mobile.o2.co.uk” save and restart your phone then try using data again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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Firstly, 4g should work in Germany and also possibly in Spain.
Your problem is most likely the wrong data package on your account.
Go into your network settings and change your apn to “mobile.o2.co.uk” save and restart your phone then try using data again.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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@MI5wrote:
Firstly, 4g should work in Germany and also possibly in Spain.
Your problem is most likely the wrong data package on your account.
Go into your network settings and change your apn to “mobile.o2.co.uk” save and restart your phone then try using data again.

Quite ridiculous that this happens constantly with O2 iphones when used abroad. I doubt this happens with any other network..My son has an iPhone 6, is with EE and is currently in Goa. He didn't have to change anything when he landed. Switched phone on and away he went

*The Game Is On*

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MI5
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Assuming that this fixes your data abroad issue, you will, when back home, have to call customer services to have the data bolt on changed on your account.
You will need to ask them to switch your data package to iData for iPhone, then switch your apn back to "idata.o2.co.uk"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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@Cleoriffwrote:

 

Quite ridiculous that this happens constantly with O2 iphones when used abroad. I doubt this happens with any other network..My son has an iPhone 6, is with EE and is currently in Goa. He didn't have to change anything when he landed. Switched phone on and away he went


There is a reason for this - not an excuse, but a reason......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5wrote:

@Cleoriffwrote:

 

Quite ridiculous that this happens constantly with O2 iphones when used abroad. I doubt this happens with any other network..My son has an iPhone 6, is with EE and is currently in Goa. He didn't have to change anything when he landed. Switched phone on and away he went


There is a reason for this - not an excuse, but a reason......


Whatever the reason Rich, it's a damn good job people think of coming to the forum to ask. I feel sorry for those that don't.

*The Game Is On*

Girl in a jacket
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MI5
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We’re spreading the word as best we can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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ElaGirl
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I know this may be a silly question but will I be charged the same by O2 for roaming if I set my iPhone to receive 2G or 3G opposed to 4G data?

Tis better to have loved and lost than never to have loved at all.
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MI5
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There is no additional charge for data use in Europe so it makes no difference which type of connection you use.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Martin-O2
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Hey @Anonymous can you confirm if the above advice helped with your issue? 

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