cancel
Showing results for 
Search instead for 
Did you mean: 

Data bundle £15

Malik16
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I changed my tarrif to the £15 data bundle. When I topped up on the day my tarrif starts, o2 didn’t add my tarrif and now I have £14 left so can’t even get the £15 tariff because I don’t have £15 top up in there anymore. Trying to contact o2 is so hard. I had registered for £15 bundle and even got a confirmation text back from o2 saying as soon as I top up on my tariff date, the £15 bundle will be added but it wasn’t. What can I do?
Message 1 of 6
1,199 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128216 Posts
  • 614 Topics
  • 22520 Solutions
Registered:
All you can do is contact customer services who should activate your bundle for you http://www.o2.co.uk/contactus
You could try live chat tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 6
1,196 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 128216 Posts
  • 614 Topics
  • 22520 Solutions
Registered:
All you can do is contact customer services who should activate your bundle for you http://www.o2.co.uk/contactus
You could try live chat tomorrow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
1,197 Views

jonsie
Level 94: Supreme
  • 87338 Posts
  • 596 Topics
  • 5297 Solutions
Registered:

They are usually sympathetic in cases like this. I'm sure they will sort it out for you and start the bundle immediately.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 3 of 6
1,195 Views

EmilieT
Former Staff
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Welcome to the Community @Malik16 smiling

 

Have you contacted Customer Service again since you last posted? Do you need further help with this?

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 6
1,108 Views

Malik16
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you for the replies everyone.
I contacted o2 via live chat and they activated the £15 bundle for me xx
Message 5 of 6
1,097 Views

jonsie
Level 94: Supreme
  • 87338 Posts
  • 596 Topics
  • 5297 Solutions
Registered:

Glad you got it sortedsmile

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 6 of 6
1,083 Views