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wham70
Level 1: Joiner
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I bought a phone from Bright House and I received £30 free credit. The problem is it won't let me buy a bundle, it said on the form that I put the sim card in, no need to top up and the credit is there to use. Can anyone help please

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Bambino
Level 78: King of Kings
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@wham70 If you bought the phone from a third party seller you probably have to take the issue up with them.

I DO NOT WORK FOR O2



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Anonymous
Not applicable

Call 4444 from the phone - then 1 2 and 1 your balance should be £30 if it isn't go back to Bright House . If it is then call 4445 and ask Customer Services to sort your bundle out.

 

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MI5
Level 94: Supreme
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Check your MyO2 to see what tariff you are on http://www.o2.co.uk/myo2
If on the £30 big bundle your credit will have been taken in exchange for allowances.
https://www.o2.co.uk/shop/sim-cards/pay-as-you-go

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Not applicable

Sounds like the bundle is already active

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EmilieT
Former Staff
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Hi @wham70, how are you getting on with this?

Let us know if you made any progress, and welcome to the Community smiling

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