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Credit not added

Janet
Level 1: Joiner
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I received an email offering £15 for calls texts and data but it has not added it to my top up. 

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MI5
Level 94: Supreme
  • 128183 Posts
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Registered:
Usually this is applied as a "virtual" credit which means it's there for you to use but you don't see it on your balance.
If you want to check, you can call customer services on 4445 to confirm.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 128183 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
Usually this is applied as a "virtual" credit which means it's there for you to use but you don't see it on your balance.
If you want to check, you can call customer services on 4445 to confirm.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Janet
Level 1: Joiner
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Thank you sorted it.

 

Message 3 of 4
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MI5
Level 94: Supreme
  • 128183 Posts
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  • 22506 Solutions
Registered:
Pleased to hear it slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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