cancel
Showing results for 
Search instead for 
Did you mean: 

Credit card payment declined for top up

Ajax
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Never experienced this before. Meticulously entered the details but card payment declined. Every other retailer online and instore accepts it. How do I proceed?

Message 1 of 6
2,280 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 128189 Posts
  • 614 Topics
  • 22509 Solutions
Registered:
It's not uncommon @Ajax for O2's card processing system to fall over from time to time.
You can try again later or scroll down on this help thread for other ways to topup your phone.
https://community.o2.co.uk/t5/How-to-Guides/How-can-I-pay-my-bill-or-Ways-to-pay-guidelines/ba-p/101...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 6
2,274 Views

Anonymous
Not applicable

Hi @Ajax. Contact your card provider and ask them first, they are ultimately responsible for the decline. What you do next depends on a what they tell you!

Message 3 of 6
2,273 Views

Anonymous
Not applicable

Is this your first top up as that needs to be done using a voucher 

Message 4 of 6
2,266 Views

Ajax
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

No, I've topped up online repeatedly but never encountered this before. I'll try again later. Thanks for responses.

Message 5 of 6
2,255 Views

EmilieT
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @Ajax, I've sent you a PM (a private message on the forum) to ask you for some more info and get this looked at for you slight_smile

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 6
2,231 Views