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nxf
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I am very ignorant. I don't know anything about phones. I Have just bought a Google Pixel 4XL and moved the sim card from my old Samsung phone to this one. The new phone seems to work fine, however when I go into My o2 the old phone still shows. How do I change this to my new phone. I tried deleting that device and then entering my phone number but it still shows old phone.

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MI5
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@nxf 

You can't change the device details yourself.

They "should" update automatically eventually but it makes no difference in reality.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
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@nxf 

You can't change the device details yourself.

They "should" update automatically eventually but it makes no difference in reality.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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nxf
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Many thanks for instant reply. I was hoping to set up Wifi calling as the signal at my house is less than 1 bar. My old phone does not allow this but o2 says Pixel 4XL can have Wifi calling but to setup I need to go to Device details and tap Wifi and 4G Calling. This does not show up so I'm guessing it's because my old phone does not support this?

This is the reason I was trying to update my phone details.

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MI5
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No wifi calling on PAYG @nxf 

Sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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nxf
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Thank you, do you know if this will this be the same with other phones?

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madasaf1sh
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@nxf 


Same on all phones on PAYG, it just isn't something o2 offer to PAYG users

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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nxf
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Thank you for all your replies. As we struggle to get land line here (were on the oldest exchange in the country) no fibre, 6MB on a good day I rely on whatsApp but wanted to use a mobile for incoming texts/calls that are none whatsapp. I can't justify having a contract for the few calls I receive.

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MI5
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@nxf 

It's just not available on PAYG with O2 at all.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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@nxf 

You can get a monthly sim only for £10 a month which is what the cheapest PAYG bundle is now too 

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P24M

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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nxf
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Thanks MI5, After quick search SimSherpa state 1pMobile are the best PAGY network to offer WIFI calling and almost identical to EE, I will investigate further!!

simsherpa 

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