Solved: Re: Classic pay as you go

Anonymous · ‎09-02-2018

Hi

I've just changed to the classic pay as you go tarrif from a legacy tarrif where I just had to make a chargeable call at least once every 6 months to maintain my phone service. Now according to the help and support page for the classic pay as you go I need to top up or add a bolt on every 6 months or my service will be disconnected!

See https://www.o2.co.uk/help/pay-as-you-go/classic-pay-as-you-go.

Surely this can't be correct?

MI5 · ‎09-02-2018

Same rules apply.
Just a chargeable call or text every 6 months and a top up every 999 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-02-2018

Same rules apply.
Just a chargeable call or text every 6 months and a top up every 999 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎09-02-2018

@AnonymousIt's to ensure you keep your sim active. You need to make a chargeable call/text every 6 months and top up every 999 days...

Veritas Numquam Perit

Anonymous · ‎09-02-2018

Thanks but the website specifically states the need to top up or add a bolt on every 6 months not make a chargeable call or text to maintain service

MI5 · ‎09-02-2018

We have questioned it before and have been told the info given to you above is correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-02-2018

Ok thanks I'll see what happens in 6 months time!

Bambino · ‎09-02-2018

@Anonymous Are you planning on not using your phone for the next six months?

I DO NOT WORK FOR O2

MI5 · ‎09-02-2018

Your choice to believe or not

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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