Charges for using WhatsApp phone call

BK48 · ‎01-11-2023

I used WhatsApp to make an international phone call as I thought it was free while connected to my home WiFi.

But PAYG balance of roughly £11 got used up

MI5 · ‎01-11-2023

It's completely free to use WhatsApp over wifi @BK48 but you will get charged for data use if your wifi dropped out during the call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎01-11-2023

Whatsapp is only free if calling another user who has the app on their wifi

What Is WhatsApp? How It Works, Tips, Tricks, and More (businessinsider.com)

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Jassy3 · ‎01-02-2024

This has also happened to me, even though I used Whatssap, I am trying to remove my spend cap but don’t seem to be able to through the app. It keeps directing me to a help page. Any suggestions?

Oxonian · ‎01-02-2024

@Jassy3

This might help you :-

Guide: Spend caps on O2

Please let us know how you get on.

O2

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