I changed from pay monthly to payg on Thursday and she said it would take 24 hours to switch due to wanting to keep my number.
Thursday and Friday my phone was on emergency calls only and i was using wifi to use apps which i knew would be the case. Since then im now able to receive calls and text (thank god as i need them for work) but i can't top up. I contacted o2 by phone and they said the bundle i ordered for the sim is on the screen and i should be able to top up.
When i do so i keep getting a message to say - We couldn’t process your payment
Sorry, it’s not been possible to take your payment. Your phone has not been topped up. Please try again or use another card. If the problem continues you’ll need to contact your bank
So i tried my credit card and my partners card ( 3 cards in total all different banking companies) i then contacted my bank and they confirmed theres no block and the issue is with them. But they're not taking any fault saying there's no issue. Has anyone experienced this? Is this part of the change over? As always, customer service always dodge my actual question (exactly like my last issue hence asking on here a few days ago). I was expecting this to be sorted at least 48 hours and they did state 24 and they even said it would be a hassle free change over but its been nothing but hassle.. Thank you in advance x
