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Bought a pay as you go sim card

Tracy5
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Bought my daughter a pay as you go SIM card but it seems to be charging her every time she send a txt and call it’s meant to be unlimited calls and texts why is this.
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madasaf1sh
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@Tracy5

You have to specifically request a Big Bundle Sim Card as it looks like your daughters sim card is on Classic PAYG.

You can change it by texting the code on this page:
https://www.o2.co.uk/help/pay-as-you-go/big-bundles or sign into my o2

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 66: Unequalled
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Registered:
@Tracy5

You have to specifically request a Big Bundle Sim Card as it looks like your daughters sim card is on Classic PAYG.

You can change it by texting the code on this page:
https://www.o2.co.uk/help/pay-as-you-go/big-bundles or sign into my o2

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cleoriff
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Where did you buy the card from @Tracy5 ?

O2 no longer use Classic PAYG . Places like Tesco or giffgaff sell them though.

*The Game Is On*

Girl in a jacket
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Tracy5
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Bought it in Asda last night topped up £10 meant to have unlimited text and calls and 3gb
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Cleoriff
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Then its a Classic tariff @Tracy5 

You need to be on a Big Bundle https://www.o2.co.uk/help/pay-as-you-go/big-bundles

You can switch by texting 21300  and choosing which Bundle you want. 

If any problems ring O2 on 0800 587 4005

*The Game Is On*

Girl in a jacket
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MI5
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@Tracy5 wrote:
Bought it in Asda last night topped up £10 meant to have unlimited text and calls and 3gb

That is the £10 Big Bundle.

How much did you top up?

If only £10 it is exchanged for allowances so your credit will be £0.00

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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