Solved: Billing

Ryan17 · ‎22-07-2020

I revived a text message saying that 02 couldn't process a bill. I'm on pay as you go and have been for 10+ years. I don't know how I could have problems processing as on pay as you tariff. I'm wondering if its a scam?

MI5 · ‎22-07-2020

@Ryan17

It's a well known scam.

Block the number and ignore it.

You can forward it to 7726 for O2 to investigate it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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View solution in original post

MI5 · ‎22-07-2020

@Ryan17

It's a well known scam.

Block the number and ignore it.

You can forward it to 7726 for O2 to investigate it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

Ryan17 · ‎22-07-2020

Thanks for the heads u.. I was just curious in general.

MI5 · ‎22-07-2020

It's been going on for months.
We get a glut of posts like yours every evening after the scammers send their daily round of texts out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

>>>>>>>>>>>>>>>>

O2

Billing

Change number

callers asking me to reset my password

Age verification

top up as amout that short to my account balance

eSIM