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Zs
Level 1: Joiner
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Hi!
I activated my new SIM card which is advertised as 18GB for 10 pounds yesterday, but still it shows I only got 6GB and I wonder what do I need to do or where can I see my extra 12GB
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MI5
Level 94: Supreme
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@Zs 

The extra data is added automatically after a few days.

As you only get the extra data for 3 months, it is added as a bolt on.

Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Zs
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Got it! Btw, will it show on the app after it’s been added?
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MI5
Level 94: Supreme
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@Zs 

Only as an amount in the bolt on.

The data counter will only show 6gb, however the bolt on data is usually used first in these instances, so when the 6gb starts to count down, you know how much you have left.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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