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Zs
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Hi! I’ve just activated my new O2 PAYG SIM card which is advertised as 10pounds for 18GB data. But I just got 6GB data and I also got some messages which I thought might be belonging to the previous user, so I want to know if my card is not a new card
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madasaf1sh
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@Zs

It could be a recycled number, which o2 do after upwards of a year after the number has been terminated. but you have to be very unlucky to have that happen.. it is more than likely someone has a wrong number in their phone.

The Data amount will update in the next few days, if it hasnt after a week i would contact customer services on 4445
Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Zs
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Got it! Thanks a lot, will check it up these days
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MI5
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@Zs 

Your extra data is added as a bolt on Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Zs
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Thanks for replying! So you mean that these extra 12GB would be shown as I use up all of the 6GB?
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MI5
Level 94: Supreme
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@Zs 

Once it's added to your account, it will show as a bolt on.

This is because you only get it for 3 months, so the bolt on will be cancelled after that and your base 6gb will just show in your data allowance.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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