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Big bundle sim mess up

Emmarose
Level 1: Joiner
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I ordered a big bundle sim and swapped my sim on my 02. It says that my tariff is still the classic and have topped 20. How do I sort this out. I needed to keep my number.

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madasaf1sh
Level 76: Forum Legend
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@Emmarose 

You need to follow the instructions here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
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@Emmarose 

You need to follow the instructions here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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@Emmarose 

Login to your myo2 and go to your tariff details.

You can change it from there. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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