Balance Refund

[Slightlymiffed]

I have a new phone number (and a pay monthly contract). I don't need my old number (which was pay as you go), but if I cancel it apparently I loose the balance still remaining. How do I get these funds back? There doesn't appear to be any easy way to do this on the website, so I sent a written request (10th October) which has been ignored.

[MI5 · Accepted solution]

@Slightlymiffed 

The only way is to transfer your PAYG number to your contract phone.

O2 will then credit the balance to your contract.

Otherwise, you just need to use up your PAYG balance or it will be lost.

Switching your number from Pay As You Go to Pay Monthly

Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

[Slightlymiffed]

Hi,

Thanks for that, and coming back to me so quickly. 🙂

[MI5]

Welcome